![]() ![]() Once the ticket is open, it may take weeks to get a response from support.Īttach that to a support ticket about the problem. ![]() You'll have to repeatedly tell the chatbot it isn't helpful, after which it should ask for your e-mail address. If the problem persists, while GOG Galaxy isn't running, zip up the following folder.Īttach that to a support ticket about the problem. Double-check your firewall and other security software settings afterwards.ĥ. Install the latest version of GOG Galaxy using the offline installer. Also double-check that the GOG Galaxy installation folder is gone. If the above folders stuck behind, delete them manually. \GOG Galaxy\ - this one probably doesn't exist if you didn't take any screenshots.ģ. You can get to all but the last one by pasting the location into the File Explorer address bar. While GOG Galaxy isn't running, create a backup copy of the following folders. Running the client as administrator does not help either.ġ. I've already added an exception to the firewall and excluded the Galaxy folder from Windows Defender. I'd post logs, but I don't know where they are. The GPU is a 2070 Super and I've had it installed for 1.5 years, the SSD I'm installing to works perfectly fine as well. I'm on Windows 10 21H2, my PC is a R7 5800X on a MSI MEG X570 Unify, no BIOS update in the recent past. I do have a bunch of stuff installed that could potentially conflict (Citrix client, Avermedia cam engine, virtual DVD drive, etc.) however Galaxy used to work with all of these installed. I did not make any major changes before the client stopped working. Weird thing is, on my other PC everything works normally. I tried to install an older version of the client, same issue. ![]() The program is also very slow to load and even slow to install. After I type my credentials, it will spin the wheel and then ask me for the password again (while showing my account name and email). Initially, it would still open but show that it could not connect. Hello, since a week or so ago, Galaxy stopped working. ![]()
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